Tepe Servis is a large company which provides services
all over the country. They have chosen DECE Software so as to facilitate the
cleaning services of ATM’s.
An approximate cleaning schedule was being performed monthly
and it was usually up to the performance of staff in the field. It was hard to
monitor the number of cleaning and issues of whether the staff went or not. The
constitution of detailed reports requested by banks, on the other hand, was
It was made sure by MOBIDI Solution that tasks on the
field were absolutely documented. Teams were able to take photos of cash
dispensers before and after cleaning via MOBIDI installed on their own mobile
phones. Addition to the planning software, we developed on top of MOBIDI has
saved 200-400 km in travel and time with Team, ATM and Road Planning.
Banks gained access online to reports produced via
MOBIDI Office. These reports consist of the information on which team, when and
which ATM did they go, as well as how off course they went.
TEPESERVIS can monitor the
field operations way more easily. With increasing quality and efficiency they
have gained increased customer satisfaction and capacity.
* The staff on the
field cleans ATM’s that belong to more than one bank simultaneously, yet the
reporting need of every single one of them is different. The solution is
provided to the field and office without extra hardship.
* MOBIDI Standard
can operate offline on both Android and IOS phones. Thus, field staff can use
their own phones.
* For Route
Planning, the ATM list, the locations and the number of monthly cleanings
requested by the bank are sufficient. The planning software determines how many
teams are needed and creates monthly task lists for the teams.
* Route Planning
is based on actual distances and times by taking traffic into account.