How can complaints be handled in the municipalities or the private sector where complaints are provided at serious rates every day? How can thousands of requests and complaints from different media be followed?
GEODI provides us to automatically analyze the data from a wide variety of media, including social media, e-mail, call center, SMS, and so on, regardless of the language and format of messages. Thousands of messages come out with the information and the result you are looking for.
As a municipality, the work force and time spent on crisis or complaint tables are incredible. No municipality wants to experience deep sadness of complaints from citizens. Are the units really interested in citizens? Was the citizen satisfied with the approach and interest of the municipality? And a lot more questions...
Can it make a situation analysis on its own before it gets information about the citizen problem and complaints?
Yes. It can be done with the "Map of Activities" created with GEODI.
"What is my Municipality doing?" project is the most beautiful example for such interest. Citizen can monitor all the municipality activities on the map and follow instant data entered with MOBIDI. Clear answers about the problem can be reached by themselves through GEODI. GEODI removes complicated wasted time and misunderstandings and brings transparency to citizen municipality.
Complaints? The solution of the complaints map is very easy!
There is no challenge for GEODI, from where and how the complaint came. GEODI will read the complaint before the signifies and then initiates a process by sending the relevant work order to the participant's correspondent.
When a citizen sends a complaint from address saying for instance, GEODI reads this statement and sends the request for cleaning to the Cleaning Affairs Director by means of the phrase " ".
This work order is assigned to the field teams automatically. The user of MOBIDI on the field reads this work order and complaint on a smart device. MOBIDI records the actions that teams perform with photo, video or voice recording of the activities done.
This MOBIDI recording will automatically be sent to the Cleaning Affairs Director as "completed". The relevant unit manager will register and review the photos or video records and close the process as "completed". In this process, GEODI automatically informs the complainant about the process in relation to the complaint that resulted.
The map of the complaints, the assessment of the citizens' requests as municipalities, the indication of what regions have complained and why, the big picture can be displayed and the services-activities can be shaped according to this information. Continuously, in the municipality, the turnaround process of the service units is provided for the requests coming from the citizens.
GEODI can be installed in kiosks, on the municipal web site, as a mobile application. Thus, the citizen can initiate the application process itself, follow the process and take an active role in the fulfillment of the municipal services.
We wish a pleasant use.